Policies and Terms & Conditions

POLICIES

Cancellation Policy

All bookings at Magnolia Cottage are 100% refundable up until 7 days prior to your arrival. Cancellations

  • If we receive your cancellation 7 days or more before your booked check in, we will provide a full refund. For example; if your booking is for the 14th of September, you will receive a full refund if we receive your cancellation no later than 3:00pm on the 7th of September.
  • If we receive your cancellation not less than 48 hours but not more than 7 days, no refund will be provided, but we will provide a credit for another equivalent booking at another available time. You would just need to identify the time that is both available and suitable for you. Alternatively, should we receive another booking for the times that you cancelled, we will provide a refund to the value of either the replacement booking or yours (which ever is the lesser).
  • If we receive your cancellation less than 48 hours before your booking, no refund or credit will be provided unless we receive another booking for the times that you cancelled. should this happen, we will provide a refund to the value of either the replacement booking or yours (which ever is the lesser).
  • No refund will be provided for No Shows or early departures.
  • Should travel restrictions imposed by State or Federal Governments prevent you from travelling to Magnolia Cottage for your booking, we will provide a full refund if documentary evidence of this travel restriction is provided.

Reservation Policy

Check-in: from 1500 hours (3pm)
Check-out: until 1100 hours (11am)
Express check-in: Please check mobile and email used for booking for details and directions on the day of check-in.

Children
Whilst we are primarily a retreat for adults, children of any age are welcome – we can provide a porta-cot upon request. No children are to be left unattended on the property or in the cottage. For the purpose of a booking all children who use a bed (porta-cot excluded) are included in the cost calculations as a ‘person’.

Cottage Occupancy
The cottage can cater for up to 5 people, with a Queen bed being available in the main bedroom and a Double bed and a single bed being available in the second bedroom. Total cost is based on a minimum or 2 people (even if there is only one) with an additional amount added for each extra person above 2.

House Rules
No refund will be provided for No Shows or early departures.

  • Small dogs under 10kg (maximum 2) are allowed. No other pets are allowed.
  • Full payment is required in order to secure a booking
  • No Parties. This is not a party house! It is designed and intended for quiet ‘getaways’. It is expected that guest behaviour is consistent with this intention – such things as; loud music and behaviours associated with excessive alcohol consumption are not permitted and will result in you being asked to leave.
  • Internet: we are very happy to provide internet to enable you to stay connected. But we do ask that you do not use this to perform large downloads/uploads such as movies, games or music. Also, please refrain from other activities on our network that dominate bandwidth such as online gaming.
  • Day Guests: we normally are happy to allow you to have friends and family visit during the day. But so we can ensure that everyone can enjoy themselves, we do require that you seek permission for this prior to organising day guest visits.
  • Parking: Guest parking is on the right hand side of the gravel parking area. This space is indicated by a “Guest Parking” sign. Additional guest car parking is available further to the right on the grassed area.
  • Fire Wood: While we hope you will use the fire pit, please be aware that fire wood is not provided. Fire wood is readily available from either service station (and other locations) in the Maleny township. Also, please note that we are in a country area and we appreciate your understanding if there are fire restrictions in place at the time of your stay.
  • No Smoking or vaping is permitted on the premises.


Cleaning and Damage
Maleny Cottage reserves the right to charge an extra cleaning fee for stays that leave the cottages untidy, with dirty dishes and evidence of inside smoking. All damage needs to be reported to us, and you agree to pay for any damage that is caused by yourself or other guests who a a part of your booking.

Privacy Policy

To see our Privacy Policy click on this link

Pets Policy

We love all animals and have tried to make the garden around our beautiful cottage a haven for the native wildlife and now enjoy a visit from a family of wallabies on most days, as well as many birds.

We have now made the cottage available to guests with DOGS under 10Kg ONLY. Sorry, no larger dogs or cats for the reasons stipulated below.

A $65 pet fee is applicable (maximum of 2 dogs each under 10kg).

WHY NO CATS:
We have some family members with cat allergies.

WHEN STAYING WITH YOUR DOG:
Our property is not fenced, but the verandah does have gates. We therefore require that you secure your pet on the verandah by keeping the gates closed. Should you wish to take them into the yard/garden, we require that they are kept on a lead. Do not leave your pet unattended at the cottage – please explore our beautiful local area with your fur baby.

When packing for your stay, don’t forget to pack your dog’s bed, food and water bowl so that they feel right at home.

We ask that you don’t allow your pets onto our beds or lounges in the cottage.

Please also pick up your dog’s poop from the garden and dispose of it in an appropriate place.

Thank you for your understanding.

Terms & Conditions (Use of this website)

Magnolia Cottage is owned and operated by Steven McLean and Gabriele Haiden. All references in these terms & conditions to Magnolia Cottage should be taken to mean Steven McLean and Gabriele Haiden and vice versa.

All information and services on the Website are provided as a convenience to you.

In placing the information on the Website, Magnolia Cottage does not accept any liability (direct or indirect) for any injury, loss, claim, damage or any incidental or consequential damages, including but not limited to lost profits or savings, arising out of or in any way connected with the use of any information, or any error, omission or defect in the information, contained on the Website.

Information contained on the Website should not be relied upon and you should make your own enquiries in respect of any services or information offered or recommended on the Website and seek legal advice should you wish to use it for your own purposes.

HYPERLINKS TO THIRD PARTY SITES
This Website may contain hyperlinks to websites operated by parties other than Magnolia Cottage. Such hyperlinks are provided for reference only and provided in good faith. Magnolia Cottage does not control such websites, and is not responsible for their contents. Magnolia Cottage’s inclusion of hyperlinks to such websites does not imply any endorsement of the information or material available on such websites or any association with their operators, and you use such websites, including information, material, products and services contained in them, solely at your own risk. 

Furthermore, because Magnolia Cottage‘s Privacy Policy is applicable only when you are on this Website, once linked to another website, you should carefully read that website’s Privacy Policy before disclosing any personal information.

In certain circumstances Magnolia Cottage may receive a commission, fee or reward for a hyperlink, pointer or other introduction to a third party website. Magnolia Cottage is not liable to disclose the basis of such commission, fee or reward except as may be and only to the extent required by law.

USE OF WEBSITE
As a condition of your use of the Website or any services on the Website, you warrant to Magnolia Cottage that you will not use the Website for any purpose that is unlawful or prohibited by these Terms & Conditions. In particular, but without limitation, you agree not to:

  • use the Website to defame, abuse, harass, store, threaten or otherwise offend others; 
  • publish, distribute, email, transmit or disseminate any material which is unlawful, obscene, defamatory, indecent, offensive or inappropriate; 
  • write political, religious, or moral comments or opinions.
  • use any automated scripting tools or software other than those tools provided on the website; 
  • engage in or promote any unsolicited emailing or spamming via the Website; 
  • impersonate any person or entity; 
  • in any way make available using the Website any material that you do not have a right to make available or which contains viruses or other computer codes, files or programs designed to interrupt, limit or destroy the functionality of other computer software or hardware.

Magnolia Cottage reserves the right to remove any content that in our view violates any of these conditions.

CHANGES TO SITE
Magnolia Cottage may make improvements or changes in the information, services, products, and other materials displayed on this Website, or terminate this Website, at any time without notice. Magnolia Cottage may modify the terms and conditions of access to and use of this site at any time, and such modifications will take effect immediately upon posting of the modified terms and conditions on this Website.  Accordingly, you agree to read the terms and conditions when using the website, and your continued access or use of this Website will be deemed to be your acceptance of the modified terms and conditions.

INDEMNITY
You agree to indemnify and hold Magnolia Cottage and its officers, employees, and agents harmless from and against all and any expenses, losses, liabilities, damages, costs or expenses incurred or suffered in any claim or legal proceeding which may be brought or threatened from your use of or conduct on the Website and/or a breach of any of the terms and conditions in relation to the Website.

GOVERNING LAW
These terms and conditions and the resolution of any dispute between Magnolia Cottage and you will be governed by and construed in accordance with the laws of Australia, without giving effect to any principles of conflicts of law. Magnolia Cottage‘s failure to insist upon strict enforcement of any provision of these terms and conditions will not constitute a waiver of any provision or right.  Any legal action or proceeding between Magnolia Cottage and you related to these terms and conditions will be brought exclusively in a court of competent jurisdiction in Australia. 

LIMITATION OF LIABILITY
Magnolia Cottage does not exclude any rights or remedies available to you under the Trade Practices Act or similar State or Territory legislation which cannot be excluded, restricted or modified at law. Otherwise, Magnolia Cottage and its officers, employees, and agents exclude all conditions and warranties in connection with the ownership and operation of the Website including those which may be implied by law.  You expressly agree and understand that in no circumstances will Magnolia Cottage or its officers, employees, or agents be liable to you for any indirect, incidental, special and/or consequential loss or damage of whatever nature which arise or result from:

  • the use of or access to or any inability to use or access the Website or any material on the Website;
  • unauthorised access to or alterations of your transmissions or data;
  • statements or conduct of any third party on the Website.