Policies

Reservation Policy

Check-in from 14:00 hours (2pm)
Check-out until 10:00 hours (10am)
Express check-in: Please check mobile used for booking for details and directions on the day of check-in.

Child Policy

Whilst we are primarily a retreat for adults, children of any age are welcome – we can provide a porta-cot upin request. No children are to be left unattended on the property or in the cottage. For the purpose of a booking all children who use a bed (porta-cot excluded) are included in the cost calculations as a ‘person’.

Cottage Occupancy

The cottage ca cater for up to 5 people, with a Queen bed being available in the main bedroom and a Double bed and a single bed being available in the second bedroom. Total cost is based on a minimum or 2 people (even if there is only one) with an additional amount added for each extra person above 2.

House Rules

We allow a maximum of 2 small dogs (under 10kg). No other pets are allowed.
Full payment is required in order to secure a booking.
No party policy.
No smoking.

Cleaning

Maleny Cottage reserves the right to charge an extra cleaning fee for stays that leave the cottages untidy, with dirty dishes and evidence of inside smoking. All damage needs to be reported to Rosebrook Cottages, and we reserve the right to charge guest for any damages.

Cancellation Policy

All bookings at Magnolia Cottages are 100% refundable until 14 days prior to your arrival. Cancellations between 14 and 7 days prior will be charged at 50%. At 7 days prior to your arrival, bookings become non refundable. 

No Shows and early departures will be charged 100%.

In the case of Travel Restrictions imposed by State and Federal Governments that prevent you from travelling, all bookings impacted in that time frame will receive a full refund of any deposits taken.

Pets

We love all animals and have tried to make the garden around our beautiful cottage a haven for the native wildlife and now enjoy a visit from a family of wallabies on most days, as well as many birds.

We have now made the cottage available to guests with DOGS under 10Kg ONLY. Sorry, no larger dogs or cats for the reasons stipulated below.

A $65 pet fee is applicable (maximum of 2 dogs each under 10kg).

WHY NO CATS:
We have some family members with cat allergies.

WHEN STAYING WITH YOUR DOG:
Our property is not fenced, but the verandah does have gates. We therefore require that you secure your pet on the verandah by keeping the gates closed. Should you wish to take them into the yard/garden, we require that they are kept on a lead. Do not leave your pet unattended at the cottage – please explore our beautiful local area with your fur baby.

When packing for your stay, don’t forget to pack your dog’s bed, food and water bowl so that they feel right at home.

We ask that you don’t allow your pets onto our beds or lounges in the cottage.

Please also pick up your dog’s poop from the garden and dispose of it in an appropriate place.

Thank you for your understanding.